Clarkes Plumbing – Returns Policy
1. Returns Eligibility
At Clarkes Plumbing, we strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, we offer a 14-day return period, beginning on the date you receive your order. To qualify for a return:
- The item must be unused, in its original packaging, and in the same condition as when received.
- Filters that have been used, installed, or show signs of wear are not eligible for return due to hygiene and quality assurance standards.
2. Return Process
To initiate a return:
- Contact us at [your contact email] within 14 days of receiving your product to obtain a Return Merchandise Authorization (RMA) number.
- Once you have the RMA, securely pack the item in its original packaging and include your receipt or proof of purchase.
- Ship the item to the address provided, and ensure the RMA number is clearly indicated on the package.
3. Return Shipping Costs
Customers are responsible for return postage. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refund Processing
Once we receive and inspect the returned item, you will be notified by email of your refund status. Approved refunds will be processed within 7 business days, applied to your original payment method. Please note that shipping charges are non-refundable.
5. Exceptions and Non-Returnable Items
Items that have been customized, installed, or are not in original condition will not be eligible for returns. Additionally, any promotional or sale items are final sale and cannot be returned.
Contact Us
If you have any questions about our Returns Policy, please contact us at [your contact email or phone number].